Information We Collect & How We Use It

We may collect personal information, including your name, contact details, and preferences, when you:

• Subscribe to our marketing communications

• Enquire about our properties or services

• Interact with our website or digital marketing

This information is used solely for permission-based communications (e.g., email campaigns) and is stored securely on our servers.

Our systems operate alongside this Privacy Policy to ensure:

• No sharing or disclosure of your personal data with other users or unauthorised third parties

• Full compliance with our legal obligations to maintain the privacy and integrity of all campaign, tracking, and analytical data

Cookies & Tracking Technologies

Our website uses cookies and similar tools such as single-pixel GIFs to:

• Count visits to our web pages

• Measure engagement (e.g., whether an email has been opened)

• Improve the relevance of our website content and marketing messages

Some of this data may be linked to personally identifiable information to tailor your experience and deliver relevant offers. We never share this information with third parties.

For more details, please see our Cookies & Tracking Policy.

Confidentiality & Security

We take data security seriously and:

• Do not sell, rent, transfer, or otherwise expose tracking information (including clicks, opens, reads, or purchases)

• Use SSL encryption and password-protected systems to safeguard your information

• Store all customer data in a secure, firewall-protected facility with additional security measures

Anti-Spam Commitment

We operate under a strict permission-based model for all marketing:

• We will only send you marketing if you explicitly opted in

• We do not send unsolicited commercial emails (spam)

• We comply fully with all UK and international laws

These standards form part of our Acceptable Use Policy, which is legally binding.

Use of AI Tools for Business Communications and Data Management

Oakmere Homes uses secure Artificial Intelligence (AI) tools to support day-to-day business operations, including internal communications, report preparation, and customer service management. These tools are used to improve accuracy, efficiency, and consistency in the way we manage information.

We currently use Microsoft Copilot (within our Microsoft 365 environment) and OpenAI's ChatGPT Business Plan. Both are used in accordance with UK data protection law and Oakmere Homes' internal Data Protection Impact Assessment and AI Usage Policy.

Any personal data processed by these systems is handled securely and lawfully. Oakmere Homes ensures that:

• AI tools are used only for legitimate business purposes;

• Data entered into these systems is limited to what is necessary and, where possible, anonymised;

• Information processed through AI systems is not used for model training or profiling;

• All AI providers used by Oakmere Homes (including Microsoft and OpenAI) act as data processors under strict contractual and technical safeguards compliant with the UK GDPR;

• Data remains stored within secure environments such as Microsoft 365 and is not shared externally without a lawful basis

AI is used as a support tool, not to make automated decisions about individuals. All outputs are reviewed by Oakmere Homes staff being being used for any official purpose. If you have any questions about how AI tools are used in connection with your personal data, you can contact our Data Protection Officer at DPO@oakmerehomes.com

Changes to This Policy

If we update this Privacy Policy, we will:

• Post changes on this page and on our homepage

• Ensure you are always aware of what information we collect, how we use it, and when (if ever) it is disclosed

• Apply changes only in line with the policy under which your data was originally collected

Contact Us

If you have any questions, concerns, or suggestions about this Privacy Policy, you can contact us:

Phone: 015395 60605
Address: Helm Bank, Natland, Kendal, Cumbria, LA9 7PS